We would love to exchange your tickets if your plans change. Only Ballet West Subscribers are entitled to free ticket exchanges up until 48 hours before the performance. That’s one of the many benefits of being a subscriber. All we ask is that you follow a couple of simple steps that are listed below.
Until further notice, $5 exchange fees will be waived for all patrons due to COVID-19.
REQUEST TERMS & REQUIREMENTS: Exchanges are defined as any change to a seating area, the date, or show time of the same production (i.e. The Nutcracker to The Nutcracker, not Swan Lake to The Nutcracker). Each exchange request must be received by Ballet West Patron Services 48 hours before your original performance. Exchanges within 48 hours are subject to a $5 per ticket exchange fee (waived until further notice). All requests are processed in the order received; new seating for our subscribers is always comparable to original seat assignments, but subject to availability at time of processing. Additional ticket purchases can also be made at the time of exchange in order to arrange seating together.
You may make your FREE exchange through our Patron Services Department in any ONE of the following ways:
- Complete the exchange form at the bottom of this page
- Call our Box Office directly at 801-869-6920
Once an exchange is requested, the original tickets are instantly invalid and new seats will be held for you. You are no longer required to return your original tickets, but we do ask that you discard them immediately.
We will mail your new tickets right away if time for delivery allows, otherwise they will be placed in Will Call, ready for pick-up. We will provide for pick-up in-person ONLY for requests placed fewer than 5 business days before your new show’s date. Your new tickets will be ready for pick-up under the name on your BW account at the show venue Will Call.
If you have any questions regarding this policy please call 801-869-6920 or email us at firstname.lastname@example.org .