COVID-19 FAQs

Ballet West is committed to following policies and procedures that help effectively mitigate the spread of COVID-19 while also allowing us to move forward with our 2020-2021 season. We are working in conjunction with Salt Lake County Arts and Culture to follow all CDC, state, and county guidelines to maintain sanitary facilities and ensure the health and wellness of our community, artists, patrons, and staff.

Will you be performing to a live audience this season?

We are committed to providing a safe space for our artists to create and our audiences to enjoy ballet before we resume performances. Currently, we plan on welcoming smaller audiences for in-person ballet experiences at Capitol Theatre this fall. In-person audiences will be limited to the number of patrons that can be seated with six feet between households (about 20 percent of the overall capacity), and adhere to social distancing and health standards recommended by the CDC and local health departments. We will continue to update and communicate any changes as the situation continues to evolve.

What safety and health measures will be in place at in-person performances?

The health and well-being of our community, artists, patrons, and staff is our top priority as we open the doors to Capitol Theatre for live performances. Audiences for in-person ballets will have greatly reduced capacity and adhere to the recommended distancing between households of six feet. Additional measures include mandatory face coverings worn at all times, hand sanitizing stations, immediate seating to limit lobby congregating, electronic ticketing, and limiting or omitting intermissions.

What approved face coverings will be allowed inside venues?

Appropriate face coverings include well-fitted masks that cover both your nose and mouth. Face shields or bandannas that are open or loose will not be accepted coverings. We will have masks available at the venue for anyone who does not bring their own. Everyone must wear a mask. If you are not able to or are unwilling to wear one for the entirety of the performance, we encourage you to wait for a future performance or take advantage of our digital offerings (details to follow).

How are you ensuring the safety of the artists?

We will be limiting the number of artists and partners onstage to accommodate social distancing. Artists who have been quarantining together will be partnered, all other company members will be dancing solo. All company members will wear masks in our venues during rehearsals and performances. 

Will there be options to stream performances from my home?

We are exploring options for streaming performances during our 2020-21 season and will announce details of these options when they are available. 

Will the 2020-21 season program be the same as originally announced?

In keeping with recommended health precautions, our 2020-21 season has been reimagined with shorter programs that require fewer artists as well as providing the opportunity to present previously programmed productions that had been postponed in the 2019-2020 season due to COVID-19 shutdowns. Our artistic staff, music director, and artists are devoting long hours to reimagine the season in a way that evokes the flavor of our original programming, while allowing the flexibility to explore repertoire within the structure of our “new normal.” We have committed efforts to reschedule guest artists and programs that cannot be presented during the current season for dates in the future. To read more about the adjusted programming, please see our press release regarding the adjustments here. Please note that all schedules and programming are subject to change. We will continue to keep you updated with any programming adjustments.

I purchased season tickets for the 2020-2021 season. Why haven’t I received my tickets in the mail?

In order to keep performances as “touchless” as possible, we are planning on using electronic tickets for our fall performances.

Your ticket can be accessed two ways:

1- log into your account at boxoffice.balletwest.org, once logged in click on the little icon of a person next to where it reads “Logged in as: YOUREMAIL@EXAMPLE.COM “, this will take you to your account info where you can access tickets to upcoming shows, update your address, or check out your giving history.

2-download the ArtTix SLC app to your device and login using your ArtTix login. Since ArtTix sells tickets to all of our events, as well as the symphony and opera, you can access all your tickets here as well.

We will also send these instructions via email to all ticket holders. If you do not have access to a smartphone in order to retrieve your ticket, please visit the box office on the evening of the performance to get your ticket(s) printed.

What is the best way to request assistance from someone from Patron Services?

We are available to help you find the best solution for your ballet experience. If you have tickets to an upcoming Ballet West performance, a member of our Patron Services team is available to discuss your plans for returning to in-person performances, and answer any additional questions you may have about our 2020-21 season schedule, programming, safety guidelines, or mitigation plans.

Due to a high volume of calls, we encourage you to contact Patron Services via email at ticketoffice@balletwest.org 

How can I support Ballet West at this time?

We are a non-profit performing arts organization and as such, every penny goes towards us connecting and healing both people and communities through our live performances. We do so in the face of severe financial challenges as we embark on the road to recovery. You can play an important role in our recovery by making a contribution today to our $250,000 Challenge Match from the Emma Eccles Jones Foundation, George S. and Dolores Doré Eccles Foundation, Garbett Family Foundation, Peggy Bergmann and Beano Solomon. This Challenge Match will not only help us navigate the challenges of reduced ticket revenue for the 2020-2021 season, it will also help us invest in new digital content – allowing us to bring more of Ballet West into your home. With this Challenge Match, Ballet West will match all new or increased donations dollar for dollar, up to $250,000.

I received a gift certificate for a cancelled performance. How do I redeem it? Can I use it for my subscription renewal?

Your gift certificate can be redeemed through Ballet West’s Patron services, 801-869-6920, on any single ticket, add-on, or subscription purchase. It can also be redeemed online at boxoffice.balletwest.org.

Can my family sit together?

Due to restricted capacity, and in order to maintain social distancing requirements set by Salt Lake County, we are not able to seat large parties together at this time. Please consider splitting your large groups up or look into our digital programming option (details coming soon). Please call the ticket office for specific concerns regarding seating locations at 801-869-6920.

Can I get a refund if the performance is cancelled?

If a production is cancelled, we invite you to consider donating the value of your ticket as a charitable contribution to Ballet West. We will gladly send you a tax receipt for your donation. Alternatively, you may opt for a gift certificate in the amount of the value of your ticket(s), to be used next season. Of course, we can also refund your purchase in full for any of our canceled performances; you may do this by calling Patron Services at 801-869-6920.

I don’t feel safe attending, what are my options?

If you are a ticket holder and are not yet ready to attend an event in person, we encourage you to opt for our digital option (details to follow). Alternatively, you may opt for a gift certificate for the value of your ticket(s), to be used for an upcoming performance. We also ask that you consider donating the value of your ticket as a charitable contribution to Ballet West. We will gladly send you a tax receipt for your donation.

Will there be a live orchestra?

All three pieces being performed  in our November production of Nine Sinatra Songs were created to recorded music. There will be no live orchestra.

Will you be having any pre-performance lectures?

We will not have any in person lectures. Please keep an eye on our social media and website for digital offerings.

Will there be booster seats available?

No, booster seats will not be available until further notice.

Will concessions be open?

Concessions will not be open. Please feel free to bring your own water bottles into the venue.

Will coat check be available?

Coat check service is suspended until further notice.

Will Assisted Listening Devices be available?

Yes, Assisted Listening Devices will be available at the Patron Services counter in the lobby.

 

COVID-19 CAPITOL THEATRE SEAT MAP

Seating is limited to groups of 2, if you need additional tickets please contact Patron Services at 801-869-6920.

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