Season Subscriber Ticket Exchange

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Ticket Exchange Form

We would love to exchange your tickets if your plans change. Only Ballet West Subscribers are entitled to exchange their tickets, single ticket purchasers are not. That’s one of the many benefits of being a subscriber. All we ask is that you follow a couple of simple steps that are listed below.

REQUEST TERMS & REQUIREMENTS: Exchanges are defined as any change to a seating area, the date, or show time of the same production (i.e. Nutracker to Nutcracker, not Sleeping Beauty to Nutcracker). Each Exchange request must be Confirmed Received by Ballet West Ticketing before the close of business (4:30pm, M-F) the day before your original performance or by 4:30 pm on Fridays for weekend shows.  All requests are processed in the order received; new seating for our subscribers is always comparable to original seat assignments, but subject to availability at time of processing.  Additional ticket purchases can also be made at the time of exchange in order to arrange seating together.

You may make your FREE exchange through our Subscriber Services Dept. in any ONE of the following ways:

  • Complete the exchange form at the bottom of this page
  • Call our Box Office directly at 801-869-6920
  • Send an email to with the subject “Ticket Exchange”

Once an exchange is requested, the original tickets are instantly invalid and new seats will be held for you.  You are no longer required to return your original tickets, but we do ask that you discard them immediately.

We will mail your new tickets right away if time for delivery allows, otherwise they will be placed in Will Call, ready for pick-up. We will provide for pick-up in-person ONLY for requests placed fewer than 5 business days before your new show’s date. Your new tickets will be ready for pick-up under the name on your BW account at the show venue Will Call.

If you have any questions regarding this policy please call 801-869-6920 or email us at  

Ticket Exchange Form for May 2014's Innovations 2014 -  Sold Out